Instantly see every case detail, everywhere across the platform, all in one place: the Lightning Service Console.
The key to a better customer experience is a better agent experience. Improve customer satisfaction with our easy-to-use Lightning Service Console. It gives agents a unified view of every case detail and customer interaction that happens anywhere across the platform. You can even guide customer service agents step by step through service processes with process navigation and call scripts.
Empower agents with a console that delivers:
• Customer profiles in one view
• Case histories for full context
• Drag-and-drop customization
• Case histories for full context
• Drag-and-drop customization
Explore the intelligent customer service technology that drives agent productivity.
Boost agent productivity with a complete view of everything.
Reduce handling time by seeing all customer details and interactions on a single screen. Answer questions better with Einstein-powered recommendations and next-step predictions.
A unified agent experience creates a great customer experience.
Customers expect fast, personalized service regardless of the channel. Lightning Service Console brings cases from every channel into one place, along with customer profiles, purchasing history, account information – you name it. No more asking for the same info again and again.
Simplify the agent experience with an easy-to-use agent desktop.
The Lightning Service Console lets you drag and drop to customize and put the information that your agents need front and center. Built-in best practices and an intuitive design offer the quickest path to their most frequently used actions.
