Solve customer problems face-to-face with live, cloud-based video chat software.
Deliver faster service.
Setup is easy with our native mobile and web software development kits (SDKs) so that you can easily integrate service right into the mobile and web experiences where your customers are.
Provide smarter in-context support.
With Snap-ins, agents can use contextual customer details from app data to quickly point them to the right solutions. This allows them to serve up relevant knowledge articles or supply other solutions based on customer behaviors.
Personalise service delivery.
Connect the customer journey.
Deliver industry-leading Service Cloud features anywhere.
Snap-ins give you the power to easily integrate Service Cloud functionality in an app or webpage, including Knowledge, case management, Live Agent (chat), and SOS video chat.
Knowledge
Integrate a knowledge base on webpages and mobile apps so your customers can quickly browse or search for contextually relevant articles and FAQ answers on the fly.
Live Agent (Chat)
Cases (Case Management)
Track and manage all case interactions right within the app experience, including configurable case publishing, case feed, and case list view.
