Solve customer problems face-to-face with live, cloud-based video chat software.

Easily add two-way video chat support to your website or mobile app with Service Cloud Snap-ins and deliver a one-on-one service experience your customers will love.

Deliver faster service.

Setup is easy with our native mobile and web software development kits (SDKs) so that you can easily integrate service right into the mobile and web experiences where your customers are.

Provide smarter in-context support.

With Snap-ins, agents can use contextual customer details from app data to quickly point them to the right solutions. This allows them to serve up relevant knowledge articles or supply other solutions based on customer behaviors.

Personalise service delivery.

Connect to customers one-to-one at their point of need by seeing their issues and guiding them through to resolution in a personalised, face-to-face way.

Connect the customer journey.

Connect the entire customer journey on one platform for a seamless and differentiated service experience, as well as customise the experience for brand consistency.

Deliver industry-leading Service Cloud features anywhere.

Snap-ins give you the power to easily integrate Service Cloud functionality in an app or webpage, including Knowledge, case management, Live Agent (chat), and SOS video chat.



Integrate a knowledge base on webpages and mobile apps so your customers can quickly browse or search for contextually relevant articles and FAQ answers on the fly.

Live Agent (Chat)

Use customer data to offer personalised, branded, real-time help. Your agents can seamlessly escalate cases from text chat to SOS video chat whenever needed.

Cases (Case Management)

Track and manage all case interactions right within the app experience, including configurable case publishing, case feed, and case list view.


Deliver a one-of-a-kind, personalised service experience your customers will love with SOS one- or two-way video chat that includes the ability to screen share with agent annotations.

Faster, smarter customer service starts with a free trial. (Yep, free.)

You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.