Scale service that customers love

Scale service that customers love

Maximise ROI and drive efficiency from the contact center to the field - on a single platform.
 
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Reduce costs and drive efficiency with Service Cloud.

 

Scale every service process with automation.

Automate processes and empower teams to do more with less.

Personalise every engagement with AI.

Unify your data to humanise intelligent interactions and drive loyalty.

Connect service across channels in real time with Data Cloud.

Make your customers’ lives easier with connected experiences, from digital to the field.
 

Here's everything you need to scale your business.

 
 
Feature

Case Management

Create efficiency in high touch service centers. Empower agents to solve cases 30% faster.*
Explore case management
Service Cloud Einstein | Case Management
Feature

Automation

Scale your service with automation and increase productivity with AI-powered workflows.
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Free Trial - Service Cloud 30-Day
Add-on

Self-Service

Lower case volume by 30%* by helping customers find critical answers quickly on their own.
Explore self-service
Service Cloud Einstein | Self-Service
 
Add-on

Field Service

Deliver efficient field service operations and cut costs with mobile apps and scheduling.
Explore field service
Field Service Management Solutions by Service Cloud
Add-on

Digital Engagement

Deliver personalised service at scale with AI-powered chatbots to lower costs across every channel.
Explore digital engagement
Related Products
Product

Digitise the Contact Centre

Reduce costs with your contact center on one platform.
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*2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews across 10 countries.
 
 

Don't take our word for it. Hear from happy customers.

 
Image showing logo for Ashfield Engage

With Salesforce, we can tailor the patient experience so it’s better for them, it’s better for their support network, and physicians have the right information at their fingertips to give the highest levels of care."

Eric Redline

Vice President Of Omnichannel Strategy And Implementation, Ashfield Engage
Read the story
Image showing logo for Cytiva
Our partnership with Salesforce is not just about deploying new technologies; it’s about unlocking new opportunities. It helps us to learn and grow with customers – and the ultimate customer is the patient.”

Derek O’Sullivan

Vice President, Human Resources, Cytiva
Read the Story
Image showing logo of GoHenry

Financial education is our number one priority with our customers at the heart of everything we do. Salesforce has been crucial as we scale globally to provide our customers with the best possible service and, ultimately, help more kids to be money confident."

Louise Hill

Co-Founder & COO, GoHenry
Read the story

Service Cloud customers are in good company.

 
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KONE Logo logo
Align logo
YETI logo
See all customer stories
 

Find the best solution at a price that works for you.

 

Essentials

Small business CRM for up to 10 users
£ 20
/user/month*
(billed annually)

Service Professional

Complete Service CRM for any size team
£ 60
/user/month*
(billed annually)

Enterprise

Customisable CRM for comprehensive service
£ 120
/user/month*
(billed annually)

Unlimited

Unlimited CRM power
£ 240
/user/month*
(billed annually)
Download the Comparison Chart
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
View detailed pricing
 

Connect your Digital HQ for Service.

Collaborate faster to help more customers from anywhere.
See how slack works for service
 
 
 
 

Stay on top of the latest service trends.

Learn from over 8,000 customer service professionals worldwide in our annual State of Service report.
Get the report
Explore more resources
 

What's new for Service Cloud?

 
 
Image about Salesforce Contact Center Genie.
Product

Deliver omni-channel proactive service at scale with Contact Center Data Cloud.

 
Image about Salesforce Field Service
Research

Insights and trends from over 8,000 global customer service professionals.

 
Product Release

Resolve service incidents faster with new features.

 
 

Try it out.

Start your free trial of the world’s #1 service platform. No credit card required. No software to install.
Try for free
Contact us
Or call 0800 0921223 (Freephone)
 
 

Frequently Asked Questions

 

What is Service Cloud?

Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.

What are the benefits of Service Cloud?

Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.

What's the difference between Service Cloud and Sales Cloud?

Service Cloud and Sales Cloud are both CRM applications on the Salesforce Platform. Service Cloud helps businesses support existing customers through its customer service console, live chat, and communities software. Sales Cloud helps businesses manage sales activity with contact management, opportunity management, and forecasting tools.
See other Service Cloud FAQs