Scale service that customers love

Scale service that customers love

Maximise ROI and drive efficiency from the contact center to the field - on a single platform.
 
 

Reduce costs and drive efficiency with Service Cloud.

 

Scale every service process with automation.

Automate processes and empower teams to do more with less.

Personalise every engagement with AI.

Unify your data to humanise intelligent interactions and drive loyalty.

Connect across channels in real time with Service Cloud Genie.

Make your customers’ lives easier with connected experiences, from digital to the field.
 
Savings based on promotional pricing against estimated average prices of comparable solutions on a per user per month basis. Offer open until 1/31/23 and subject to change. Exclusions apply.
 

Here's everything you need to scale your business.

 
 
Feature

Case Management

Create efficiency in high touch service centers. Empower agents to solve cases 30% faster.*
Feature

Automation

Scale your service with automation and increase productivity with AI-powered workflows.
Add-on

Self-Service

Lower case volume by 30%* by helping customers find critical answers quickly on their own.
 
Add-on

Field Service

Deliver efficient field service operations and cut costs with mobile apps and scheduling.
Add-on

Digital Engagement

Deliver personalised service at scale with AI-powered chatbots to lower costs across every channel.
Product

Digitise the Contact Centre

Reduce costs with your contact center on one platform.
*2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews across 10 countries.
 
 

Don't take our word for it. Hear from happy customers.

 

With Salesforce, we can tailor the patient experience so it’s better for them, it’s better for their support network, and physicians have the right information at their fingertips to give the highest levels of care."

Eric Redline

Vice President Of Omnichannel Strategy And Implementation, Ashfield Engage
Our partnership with Salesforce is not just about deploying new technologies; it’s about unlocking new opportunities. It helps us to learn and grow with customers – and the ultimate customer is the patient.”

Derek O’Sullivan

Vice President, Human Resources, Cytiva

Financial education is our number one priority with our customers at the heart of everything we do. Salesforce has been crucial as we scale globally to provide our customers with the best possible service and, ultimately, help more kids to be money confident."

Louise Hill

Co-Founder & COO, GoHenry

Service Cloud customers are in good company.

 
 

Find the best solution at a price that works for you.

 

Essentials

Small business CRM for up to 10 users
£ 20
/user/month*
(billed annually)

Service Professional

Complete Service CRM for any size team
£ 60
/user/month*
(billed annually)

Enterprise

Customisable CRM for comprehensive service
£ 120
/user/month*
(billed annually)

Unlimited

Unlimited CRM power
£ 240
/user/month*
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
 

Connect your Digital HQ for Service.

Collaborate faster to help more customers from anywhere.
 
 
 
 
Learn from over 8,000 customer service professionals worldwide in our annual State of Service report.
 
 

Try it out.

Start your free trial of the world’s #1 service platform. No credit card required. No software to install.
 
 

Frequently Asked Questions

 

What is Service Cloud?

Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.

What are the benefits of Service Cloud?

Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.

What's the difference between Service Cloud and Sales Cloud?

Service Cloud and Sales Cloud are both CRM applications on the Salesforce Platform. Service Cloud helps businesses support existing customers through its customer service console, live chat, and communities software. Sales Cloud helps businesses manage sales activity with contact management, opportunity management, and forecasting tools.