Deliver a customer service experience that’s predictive and automated with Salesforce Einstein, artificial intelligence (AI) for the world's #1 CRM. Anticipate next steps. Empower agents to deliver the right answers with confidence. Reduce case resolution time. And as Einstein gets smarter, see your CSAT grow.
Transform your company’s service functions with Service Cloud Lightning. Deliver connected service wherever your customers are. Give your agents the power of a 360-degree customer view from the easy-to-use Lightning Console, so they can close cases faster and keep every customer happy.
Today’s connected customers are always on the move. Give your agent the tools to engage with them on any channel and on any device. Listen and respond across social platforms. Let customers help themselves with self-service. And deliver instant one-to-one SMS messages with LiveMessage.