Reimagine service for the AI era
Maximise efficiency and increase ROI with AI + Data + CRM. Boost productivity from your contact centre to the field with the #1 AI-powered CRM for service.
These service teams use Salesforce to put customers first.
Start your customer service AI journey.
Deliver personalised support at scale with AI that you can trust. Bring all your support needs onto one platform with AI so you can decrease costs and increase efficiency.
Unlock efficiency with one connected platform.
Self-Service
Drive efficiency and improve experiences by empowering customers to find answers on their own terms.
Contact Centre
Transform your contact centre into an omni-channel engagement centre with every channel on one platform.
Field Service
Boost front-line workforce productivity with an end-to-end field service solution.
Digital Engagement
Deliver personalised experiences using messaging and chat to increase customer satisfaction.
Voice
Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.
Accelerate resolutions with trusted AI.
Customer Service AI
Improve customer satisfaction and operational efficiency with Einstein built into experiences.
Service Automation
Delight your customers and save your teams time automating routine tasks and end-to-end business processes.
Chatbots
Speed up issue resolution using AI-powered chatbots to handle common requests.
Employee Service
Deliver personalised experiences using messaging and chat to increase customer satisfaction.
Team Productivity
Save time by automatically bringing the right experts together to swarm on complex issues in Slack.
Supercharge CSAT with real-time personalisation.
Data Cloud
Create a single, dynamic view of every customer and asset by unifying all your data in real time.
Customer 360
Tailor experiences to the needs of every customer. Connect service to sales, marketing, commerce, and IT.
CRM Analytics
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Integration
Connect data from any system and integrate apps instantly with MuleSoft.
Salesforce customers see a 27% decrease in support costs. How much can you save?
Maximise ROI with the #1 success ecosystem.
From support, expert guidance, and resources to our partners on AppExchange, the success ecosystem is here to help you unlock the full power of your investment.
Get tips and advice from leading experts in Service.
Join the #ServiceStars movement.
Together, we're building the largest and most successful community of service professionals.
With Salesforce, we can tailor the patient experience so it’s better for them, it’s better for their support network, and physicians have the right information at their fingertips to give the highest levels of care.
Eric RedlineVice President Of Omnichannel Strategy And Implementation, Ashfield Engage
Our partnership with Salesforce is not just about deploying new technologies; it’s about unlocking new opportunities. It helps us to learn and grow with customers – and the ultimate customer is the patient.
Derek O’SullivanVice President, Human Resources , Cytiva
Learn more about customer service with free learning on Trailhead.
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Salesforce Customer Service Software FAQ.
Customer service software is a solution that helps businesses manage customer interactions across channels, from self-service and phone to messaging and email. It streamlines support processes and provides features like case management, digital engagement, knowledge management, and collaboration to help companies solve customer inquiries faster and increase customer satisfaction.
Customer service software is crucial for businesses because it enables them to deliver more efficient support to their customers, leading to increased satisfaction and loyalty. It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.
When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and success plans, trial different options, and prioritise customer service solutions that align with your specific requirements.
Customer service software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.