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Edwardian Hotels London helps more guests make great memories with Salesforce
Edwardian Hotels delivers exceptional experiences
Edwardian Hotels has been welcoming guests for more than 40 years and is now one of the largest independent hospitality groups in the UK. It owns and operates around a dozen luxury four and five star hotels in iconic locations in London, Manchester, and Heathrow as well as a range of distinctive restaurants, bars, and spas.
The group’s success is rooted in its ambition and ability to deliver a truly exceptional experience for guests. “We are all hosts - from the reception desk to the board room - and we are all committed to going the extra mile to surprise and delight our guests,” said Iype Abraham, Commercial Development Director for Edwardian Hotels London.
This commitment doesn’t just shape every interaction but also every investment - from the soft furnishings and artwork in the hotels’ meeting rooms to the group’s training programmes and IT systems. “We want to empower our people to be the best hosts and that means enabling them with the best technology,” said Michael Mrini, Director of Information Technology for Edwardian Hotels. “We are constantly finding new ways to raise the bar a little higher. Deploying Salesforce is the ultimate raising of the bar and will enable everyone to see every interaction with every guest.”