As businesses reopen, we’re likely to see service organisations keep most service teams at home while only some return to the office. This is largely dependent on having a solid set-up and secure internet connection.
Another consideration is distance to the office. We may see a “hub approach” in which service teams work within a certain distance to the office and only go in for specific activities, such as in-person training, new hire onboarding, and conversations that are difficult to have virtually.
As you develop your plan, continue to rely on business continuity with respect to regional guidelines. When it’s time to reopen, survey employees to prioritise who is open to returning to the office. Some may have caregiving responsibilities or pre-existing conditions that will prohibit them from returning.
For employees who do return to your physical location, such as contractors or mobile workers, create clear guidelines with local governmental guidance and medical expertise in mind. Reconfigure your floor plan to allow for social distancing (this may mean staggering schedules or adding partitions). Communicate details to your teams early and often to ensure everybody feels safe.
Create a contingency plan in the event that employees and operations in your physical location are disrupted again. Run drills. Spread teams out to work from home to test connectivity and identify any potential problems.