Demand forecasts based on data and analytics help you prepare your service team
for changes in shopper behaviour and activity. But that’s just the start: From inquiries about Cyber Monday promotions to questions about extended shopping hours, the peak shopping season is packed with special offers and exceptions that can strain even the most experienced employee’s patience. As the holidays approach, give your agents, associates, and seasonal workers the right tools
so they can answer questions about new products, exclusive offers, return policies for holiday purchases, and more.