When it’s time for shoppers to retrieve their orders, communicate instructions clearly on their preferred channels. Give clear instructions with any type of identification needed, store details, directions with a link to maps, and support channels should shoppers have questions.
You can also leverage localisation capabilities to support multiple currencies and languages. Plus, prioritise fulfilment across selling channels (including the store, marketplaces and social channels), customise business logic, and add apps for payment, store and more.
Err on the side of over-communication, especially when it comes to out-of-stock products. Inventory visibility is critical to ensure accurate product availability and order status. When it comes to delivery, staff-up on extra drivers for last-mile fulfilment. The best gift this year is the one that arrives on time.