Communications Cloud
Power simple, omni-channel experiences with a digital BSS.
How can Communications Cloud help your business?
Power digital-first journeys and deliver perfect orders for B2C, B2B, and wholesale with a catalogue-driven, modular BSS that closely adheres to telecom industry standards.
Rapidly launch offers and services.
Easily create and launch new products with a catalogue-driven approach to meet market demand.
Deliver simple, digital experiences.
Build and deploy seamless workflows, integrations, and experiences across channels.
Accelerate quote to order.
Deliver accurate orders faster with quote-to-order automation and guided-selling capabilities across channels.
Drive revenue with predictive analytics.
Reduce time to quote and speed sales cycles with AI-powered guidance built right into workflows.
Videos
Explore the benefits of Communications Cloud, all in a minute or less.
Key Features
Enterprise Product Catalog
Simplify product management and order fulfilment with a unified catalogue.
Industries CPQ
Support MACD processes, multisite quote and order captures, and in-flight changes.
B2B and B2C Order Management
Deliver perfect orders with a catalogue-driven order management system.
Digital Process Automation
Create and deliver communications-specific workflows and automations.
Mobile Subscription Management
Simplify B2C subscriber management with preconfigured models, processes, and templates.
Enterprise Sales Management
Automate large B2B transaction quoting with preconfigured models, processes, and templates.
Gartner® named us a Leader in the 2021 Gartner® Magic Quadrant™ for CPQ
See how Salesforce helps companies make the sales process easier and faster on a single platform.
Resources
See how an omni-channel approach to care delivery can help you better meet the needs and preferences of your patients.
Tableau CRM for Communications
The Top 3 5G Monetisation Strategies Every Communications Service Provider Needs
