Manufacture customer success at scale.

Build better experiences throughout the manufacturing supply chain. Do it by integrating and optimising data and processes across sales, IT, service – in the service centre and in the field – and more.
 
 

Become a sales-winning machine.

Get a single, 360-degree view of your customers across all channels to improve cross-sell, upsell and lead generation opportunities. And with CPQ functionality, sales teams can find perfect-fit solutions – fast.

Deliver powerful service experiences – every time.

Connect your service reps to critical data like contracts and entitlement data, so they can deliver personalised service to every customer, whatever line of communication they prefer.
 

Connect ecosystems with customised manufacturing apps.

Build intuitive apps that let customers, dealers, and distributors conduct business with ease. And help internal teams across all manufacturing departments optimise and streamline processes with customisable, enterprise-grade apps.

Integrate critical data sources.

Connect your systems and break down the silo walls separating your front and back office. With Salesforce and MuleSoft, you get an enterprise-grade API platform – and your people get easy access to the data they need to make better, faster decisions.
 

See how manufacturers are delivering personalised customer experiences.

See how manufacturers are delivering personalised customer experiences.

 

Some FAQs from our manufacturing customers.

We partner with manufacturers worldwide to help shift the focus from products to services and provide a customer experience platform that’s flexible enough to meet their needs. Here are just a few questions they come to us with.
We help manufacturing companies like yours achieve the 360-degree customer view needed to deliver connected services and stay competitive in a market where customer expectations are rising faster than product innovations.
From connecting every interaction, to enabling seamless collaboration across sales and service, to driving first-time fix rates with proactive maintenance. Manufacturers stand to benefit greatly from Salesforce PlatformService Cloud, Sales Cloud, and Field Service Lightning.
It’s a cloud-based customer success platform designed to connect you, your partners and your customers across the entire supply chain. Because in the new age of connected manufacturing, customer satisfaction is the new measure of success.
 
E-book

Next-level Customer Experience: 3 Steps to Service Obsession

Discover a three-step path to customer service obsession, including trailblazing success stories from Kone, Mitsubishi and Vax.
 
 
CUSTOMER SUCCESS STORIES

We want to grow. We want to drive execution, and we want to collaborate better. So in simple terms: More. Better. Together. The partnership with Salesforce is right in the centre of this”

Ulrich Spiesshofer | President & CEO, ABB

Questions? Let’s talk.

Discover all the ways that Salesforce CRM can help your business stay competitive in a new era of connected, customer-centric manufacturing.