Customer Service Study 2016: How These Key Trends Impact Your Service Strategy
Customer Service Study 2016: How These Key Trends Impact Your Service Strategy
This fifth installment of ThinkJar's Customer Service survey provides a look into both present and future trends of Customer Service across the globe, considering a five-year horizon. Join us as analyst Esteban Kolsky delves into the findings of the study and covers the most important aspects that impact customer service leaders today and in the future. The study provides unique insight into the areas where most customer service organizations are investing today, including perspectives on agents, mobile, self-service, social customer service, and finally, the changing infrastructure for the future of contact centers.
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