Creating an Exceptional Student Experience with Service Cloud
Creating an Exceptional Student Experience with Service Cloud
Providing good service and support to students is essential, but anticipating their needs and simplifying their interactions upstream can create a truly exceptional customer experience. Best of all, it can improve satisfaction, retention, and brand advocacy, while reducing costs. Join us to learn how University of Maryland University College (UMUC) is using Service Cloud at the heart of its innovative student experience improvement program to collect data, identify trends, measure student satisfaction, and work across departments within the university to improve the customer experience. UMUC will walk through its journey to implement its customer experience program and share ideas for identifying and implementing quick wins at your organization.
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