Continuous Improvements in Service Availability
24x7 monitoring of all the instances within the Salesforce Infrastructure allows our Site Reliability team to react, triage and remediate issues as quickly as possible. Not all incidents are created equal - some are potentially more impactful on the service availability than others. Our Site Reliability team performs Site Switching to perform Disaster Recovery and maintain high availability for our service. We have made big strides of improvement in our Site Switching process to ensure better experience for our customers. Come join us for an exciting session where we will share our philosophies and practices regarding Disaster Recovery!