You can have the best systems and processes in the world, but those can be copied or bought by your competitors. What really makes the difference is the people — and how they are led. Join Shep Hyken, author of The Cult of the Customer and The Amazement Revolution, as he discusses how to:
• Infuse your customer service with the culture and vision shared by your leadership
• Build a powerful customer service strategy
• Be proactive when servicing your customers, and embrace negative reviews
This webcast will put you in a better position to deliver outstanding customer experiences in today’s competitive market.