Outstanding customer service is simple, but not easy. What if “all” it took was a complete, unwavering, uncompromising commitment to creating personalized customer experiences, every time? Join Robert Spector, the journalist, and author who has followed Nordstrom's dedication to customer service over the last 30 years, as he talks about:
• The characteristics of companies obsessed with service excellence
• Why customer loyalty is the ultimate competitive advantage
• How to become the Nordstrom of your industry
This discussion will help you drive better customer service across all channels and build long-lasting relationships, loyalty, and lifetime value.
About the speaker: Robert Spector is an international bestselling author, speaker, and consultant who has worked with numerous Fortune 500 companies worldwide. He is more particularly known for his book The Nordstrom Way.