Hands-on Training: Get Started with Service Cloud Administration
Hands-on Training: Get Started with Service Cloud Administration
The Service Cloud helps manage the complete lifecycle of customer support from case capture to closure. Join us as we focus on setting up case management to quickly track and resolve customer issues. You'll also learn how to use automation to streamline your case management processes. This session is ideal for a new administrator who needs to configure Salesforce for increased agent productivity and customer satisfaction in a Service Cloud organization.
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