How to Manage Customer Renewals, Drive Adoption and Avoid Churn
How to Manage Customer Renewals, Drive Adoption and Avoid Churn
Whether you have 10,000 or 100,000 customers, you have to be maniacal about managing your installed base of customers in a recurring revenue business. Everything the company does should be designed to improve the company’s retention. Learn how FinancialForce has established a Customer Success culture by creating a risk assessment model, including functional use cases and ROI through advocacy and expansion. We’ll discuss how to take your company from a reactive mode of dealing with customers to becoming more proactive, maximizing customer revenue. #DF16Partners
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