Data-driven Case Deflection & Self-Service: How Salesforce & MongoDB Do It
Data-driven Case Deflection & Self-Service: How Salesforce & MongoDB Do It
Learn from our panel, hosted by Richard Tessier (SVP of Analytics - Coveo), with Salesforce and MongoDB on how they are using Big Data and Coveo Intelligent Search to empower their customers in their self-service journeys and to enable their support engineers to provide efficient customer service. Discover how they are using machine learning to make sense of all of their customer data to resolve issues even before they emerge.
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