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How DFHelp Drives Digital Engagement with Dreamforce's Trailblazers
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How DFHelp Drives Digital Engagement with Dreamforce's Trailblazers

Trailblazers at Dreamforce are running hard during the most intensive learning experiences of their year, and we've stood up #DFHelp in the last 6 weeks to answer any question and deliver a great experience. Powered by Salesforce Service Cloud, #DFHelp lets Trailblazer navigate every moment. Trailblazers can reach out for #dfhelp via their communication channel of choice: in-app video chat, web chat, phone, social, email, and SMS. For the first time, in 2017 we enabled both texting/SMS and phone support on one single number 877-DFOHANA, and we integrated Marketing Cloud and LiveMessage so Trailblazers can respond to Marketing Cloud promotional texts and get a response from the #DFHelp team. Tune in to learn how every Trailblazer can deliver this same level of service to her/his customers, and to learn how we did it in weeks on a shoestring budget!
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