IBM's Journey to Creating Intelligent Customer Service
IBM's Journey to Creating Intelligent Customer Service
According to Gartner, by 2022, 72% of customer interactions will involve an emerging technology such as machine-learning applications, chatbots or mobile messaging. By integrating Watson's capabilities into Service and Community Clouds, IBM is leading the charge on this front. Join us to learn how IBM is transforming their support organization with the help of Salesforce Architects. You'll get an inside look at how they are rolling out a complex implementation of Salesforce to thousands of users in a short time to gain increases in sales efficiencies, deploy smoother processes, and make way for more innovations.
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