Driving Customer Experience in a Digital Age at Thomson Reuters
Driving Customer Experience in a Digital Age at Thomson Reuters
Thomson Reuters is the answer company, gathering, analyzing, and reporting information on automotive, energy, financial, government, and legal solutions all around the world. In 2016, Jim Smith, CEO, set a new strategic direction to transform the experience their thousands of global customers have to serve them better and to grow the $11BN business. The direction was set that Customer Experience includes every interaction a customer has with Thomson Reuters. To deliver on this ambitious digital transformation, Thomson Reuters brought together talent from across the business, including their partners. Join Thomson Reuters Customer Experience Leadership, and their partners from Salesforce ITC to learn how to achieve success faster with a customer centric approach.
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