Amazing Customer Service: Turn Your Contact Center into a Profit Center
Amazing Customer Service: Turn Your Contact Center into a Profit Center
In 2016, $64B USD was lost due to either poor or average customer service delivery, up 53% from the prior year. Those numbers might make you think customer service is getting worse, but it's not. It's getting better. What's happening is that best-in-class companies are setting a higher standard and expectation that many companies, while improving, are not able to meet. Join us to learn from service industry expert, Shep Hyken, how every customer care interaction is a Moment of Truth which can easily be turned into a Moment of Magic® by simply providing service that is just a little better than expected. Discover the top trending customer experience expectations, along with the technologies required to make your brand a leading trailblazer in customer care. You'll walk away with the ability to make instant changes to your service organization, designed to turn your contact center into a profit center.
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