Lightning Strikes Service: The Next Generation Service Platform (1)
Lightning Strikes Service: The Next Generation Service Platform (1)
Lightning is taking the world's #1 intelligent customer service platform by storm, and you won't want to miss this look into the next generation of Service Cloud. From the Lightning Console, Macros, Milestones, and the Customer 360, to Keyboard Shortcuts, Quick Text, and Favorites, we'll cover the gamut of exciting, must-have features in Lighting Service. Join us to see how Lightning will enable your company to deliver smarter, faster, and more personalized service for every customer. We'll conclude with a peek into the future roadmap with items like Mass Actions, Case Teams, Email enhancements, talk about Classic to Lightning migration and more.
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