Creating Value from Chaos: Unlocking the Power of Data

Creating Value from Chaos: Unlocking the Power of Data

Last year, Capital One Bank embarked on a journey to build a banker-facing CRM system to engage with customers visiting the branches. In the last six months, this platform, that is built on Salesforce, in record time, is one of the most widely used platforms by users. Join us as we discuss the story of how we implemented this instance, the architectural principles, and the agile software development practices we followed.
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