Learning Reimagined: Pearson Education Uses Tech To Improve Customer Engagement
Learning Reimagined: Pearson Education Uses Tech To Improve Customer Engagement
Personalized digital learning experiences and platforms are only the tip of the iceberg in a fast-growing, multi-billion dollar EdTech industry. Compounded with the proliferation of more affordable personal devices and the democratization of connectivity, the future of education will be in the hands of companies that strive to make every customer touch point meaningful. For Pearson Education, using innovative technologies also meant transitioning their support organization into a vital part of their customer experience. Join us to learn how they maximized a sales and services collaboration, decreased call center expenses, and improved customer engagement by unleashing Salesforce and innovative technologies.
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