The Gap Automates and Transforms Industry Processes with Lightning Flow

The Gap Automates and Transforms Industry Processes with Lightning Flow

See the same flow from both Self-Service and Agent Console handle out of policy exceptions and watch it contact a 3rd party integration for return processing! Leverage the power of Lightning Flow, Lightning components, and Communities to optimize contact center processes. We'll explore how to provide an intuitive, omni-channel-enabled interface for both agents and customers to streamline case resolution for one common call driver in the Gap's retail contact center returns and exchanges.
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