Service Cloud and World-Class Customer Service on Social Media Channels
Service Cloud and World-Class Customer Service on Social Media Channels
Social has blurred the lines between Service and Marketing. Gartner predicts that by 2020 over 90% of companies will provide service over social channels, yet many companies still struggle to connect the dots for a cohesive, cross-department strategy. Fortunately, connecting the dots has never been easier with Service Cloud. Join us to learn how leading companies are providing social customer service and the concrete steps your organization can take to join them.
Watch the latest videos from Salesforce.
A Single, 360 Shared View of Every Customer
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Leading Through Change
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.
The Inflection Point
Join our ten-part series to hear top CEOs share their stories with host Monica Langley.
Connections with Sarah Franklin
Meet today's most innovative marketers.
Driving Equity and Access Through Higher Education Admissions
Hear how Trailblazers in education are ensuring class is in session for all.
How Women Are Using Their Voices to Drive Change
Female leaders discuss challenging the status quo and forging a new path forward for everyone.