Service Cloud and World-Class Customer Service on Social Media Channels
Social has blurred the lines between Service and Marketing. Gartner predicts that by 2020 over 90% of companies will provide service over social channels, yet many companies still struggle to connect the dots for a cohesive, cross-department strategy. Fortunately, connecting the dots has never been easier with Service Cloud. Join us to learn how leading companies are providing social customer service and the concrete steps your organization can take to join them.