How Western Union Uses Service Analytics for Customer Care
Your service agents are your company's front line, interfacing directly with customers on a daily basis and holding your company's reputation in the palms of their hands. How do you ensure they are performing at the top of their game? Try Service Analytics, a new Einstein Analytics application designed specifically for Service Cloud. Join us to learn the latest developments with Service Analytics and how Western Union has created its own Einstein Analytics datasets and dashboards to drive agent performance improvements.