CTI Enables You to Deliver a Better Customer Experience
CTI Enables You to Deliver a Better Customer Experience
Customer Engagement Centers have evolved from the standard call center of several decades ago, to now include multiple channels where customers can choose how to engage with companies. Contributing to this growth and change is the blend of social media, mobile apps, and communities engagement with CRM (customer relationship management) software. CECs also serve more traditional channels like phone, web, and email. Join us to learn how the Service Cloud powers the Dreamforce Customer Engagement Center to support all Dreamforce attendees and how you can get started building out your Customer Engagement Center.
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