Redefine Customer Service with Snap-Ins Chat
Redefine Customer Service with Snap-Ins Chat
Organizations that redefine customer service focus on creating a great customer experience that reshapes their business. To provide a great customer experience, organizations must engage with customers across multiple touch points: websites, mobile apps, etc. Customers appreciate a more personalized interaction such as embedded chat using Service Cloud Snap-Ins. Having a personalized and connected chat experience embedded in web or mobile app drives an increase in customer satisfaction by 92%. Join us as we walk through the journey of embedding service/chat with Service Cloud Snap-Ins and how it can redefine your business.
Watch the latest videos from Salesforce.
A Single, 360 Shared View of Every Customer
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Leading Through Change
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.
The Inflection Point
Join our ten-part series to hear top CEOs share their stories with host Monica Langley.
Connections with Sarah Franklin
Meet today's most innovative marketers.
Driving Equity and Access Through Higher Education Admissions
Hear how Trailblazers in education are ensuring class is in session for all.
How Women Are Using Their Voices to Drive Change
Female leaders discuss challenging the status quo and forging a new path forward for everyone.