AI and Human Emotion: How Humana Accelerates the Customer Experience Curve
AI and Human Emotion: How Humana Accelerates the Customer Experience Curve
Join us to learn how technology delivers measurable value when it works in synch with the hearts and minds of real people connecting on CX initiatives. Humana's CX vice president demonstrates how IT and business leaders can examine common challenges found in every organization, encouraging them to recognize and develop their strengths in leadership, in their teams, and in breaking out of corporate routines that hinder progress. You'll learn why things go wrong in a complex project and how to quickly drive value for your customers, especially in a large matrixed organization.
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