AI and the Customer Service of Tomorrow, Featuring Forrester

AI and the Customer Service of Tomorrow, Featuring Forrester

Join us as Forrester VP and Principal Analyst Kate Leggett, discusses how AI is at the core of the digital transformation that improves the economics and capabilities of all aspects of business - including customer service. Learn how AI powers presales service to educate buyers and complete transactions, minimizing purchasing errors and buyer's remorse, fuels customer onboarding, creating more loyal customers apt to purchase additional products, influencing their average lifetime value, and how AI-infused post-sale customer service builds trust, and helps turn service into a competitive advantage.
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