thinkJar: Building a Customer Service Solution for the Next Decade
thinkJar: Building a Customer Service Solution for the Next Decade
After many years of stagnant investment, we are finally seeing a shift in investment patterns for customer service spending. Pushed forward by the many new technologies (artificial intelligence, IoT, analytics) and business trends (digital transformation, evolution of customer experience, demands for customer and employee engagement), we have seen and recorded a rise in budgets for customer service over the last two to three years. We recently undertook a research project to measure and understand this better and are presenting the results in this session. Join us to learn: investments priorities for the next 2 to 3 years, lessons learned on use cases, what works well, and what doesn't, data points to help you justify your investments in new technologies, and a proven framework to make strategy and tactical decisions on customer strategies.
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