Delivering Service on Modern Digital Channels with AI-powered Chatbots
Delivering Service on Modern Digital Channels with AI-powered Chatbots
Your customers expect you to know them. They crave personal interactions tailored to their history with your company. Generic, canned responses don’t cut it anymore, nor does supporting just voice or email. Gartner says by 2020, 30% of web browsing sessions will be done without a screen. (Think: Siri, Alexa.) This means your apps, voice and text-chat solutions need to learn to be conversational. Artificial Intelligence (AI) will be the glue that allows your company to surface your solutions across new conversational interfaces. Join us for a presentation and panel discussion to explore how AI and conversational interfaces are becoming the gold standard for customer interactions in service.
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