Modern Architecture: Transforming Guest Experience & Associate Engagement
Modern Architecture: Transforming Guest Experience & Associate Engagement
Join us to learn how Marriott is leveraging Salesforce as the Engagement Layer for Excellence in Guest Experience and Associate Engagement. Marriott's Innovative focus on Guest Experience and Enabling Associates has enabled them to be highly successful, but they knew they needed to adapt. Cloud innovation adds agility to their Enterprise Architecture and enables them to up their game while planning for the future. As a Global High Touch Organization, they partnered with Salesforce to add and rollout capabilities with an Architectural Blueprint and Roadmap: Infrastructure (Data, Integration, Security), Process (Network, Business Process Change, Governance), and Stakeholder Experience (Guest, Internal, Partners, Mobile and Device)
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