Use of Einstein Analytics APIs for Customer Support
Use of Einstein Analytics APIs for Customer Support
Customer support is a core function that involves heavy interaction with clients - emails, phone calls, and live agent chat. Understanding patterns on customer complaints, reasons for the call and frequently asked questions is an area that will improve customer satisfaction. Use of Einstein Machine Learning API - Vision and Sentiment Analysis will help in unbiased learning and help improve the customer service process. In this session, we are going to walk through the usage of Einstein integration to Service Cloud.
Watch the latest videos from Salesforce.
A Single, 360 Shared View of Every Customer
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Leading Through Change
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.
The Inflection Point
Join our ten-part series to hear top CEOs share their stories with host Monica Langley.
Connections with Sarah Franklin
Meet today's most innovative marketers.
Driving Equity and Access Through Higher Education Admissions
Hear how Trailblazers in education are ensuring class is in session for all.
How Women Are Using Their Voices to Drive Change
Female leaders discuss challenging the status quo and forging a new path forward for everyone.