InGenius Blended Agent – the Marriage of Omni-Channel and Open CTI
InGenius Blended Agent – the Marriage of Omni-Channel and Open CTI
Learn how to digitally transform your contact center so your agents can handle chat, cases, emails and phone calls by combining Salesforce Omni-Channel and Open CTI. Come hear how Expedia, United Shore Mortgage, YP and others are achieving productivity gains while simultaneously increasing Net Promoter Score and customer satisfaction.
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