Automating Case-Closed Surveys with Service Cloud
Automating Case-Closed Surveys with Service Cloud
When you ask your customers for feedback right after an experience, you can measure team performance and boost customer satisfaction in real time. Join us as we show you how to automate case-closed surveys and measure key metrics, like CSAT, Net Promoter Score, and Customer Effort, across any Service Cloud channel. We'll also touch on innovative ways to improve your knowledge base and deflect more cases.
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