Enriching Personalization: Einstein with the Power of Emotional Intelligence
The transformative power of AI has already taken customer interactions to new heights sooner than we all expected. A Gartner research states that by 2022, the growth of AI as an integral aspect of CRM solutions will overtake existing channels as we know them today. Join us as Salesforce Architects take you through a learning journey to discover how the latest technological advances, such as Einstein, can be leveraged to personalize customer journeys with emotional intelligence. Get inspired with a forward-looking snapshot of the unparalleled capabilities of the Salesforce platform and imagine new pathways forward in providing amazing customer experiences.