Strategies for Knowledge Success: Driving KCS with Service Console & Communities
Strategies for Knowledge Success: Driving KCS with Service Console & Communities
Discover how JDA Software provides a powerful, award-winning self-service experience with Service Cloud Console, Community, and Knowledge-Centered Service (KCS), a set of practices for creating and maintaining knowledge. Join us as JDA shares five lessons learned from executing a self-service strategy aimed at reducing customer effort and increasing agent efficiencies by putting knowledge at the forefront to scale their business operations.
Watch the latest videos from Salesforce.
A Single, 360 Shared View of Every Customer
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Leading Through Change
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.
The Inflection Point
Join our ten-part series to hear top CEOs share their stories with host Monica Langley.
Connections with Sarah Franklin
Meet today's most innovative marketers.
Driving Equity and Access Through Higher Education Admissions
Hear how Trailblazers in education are ensuring class is in session for all.
How Women Are Using Their Voices to Drive Change
Female leaders discuss challenging the status quo and forging a new path forward for everyone.