Strategies for Knowledge Success: Driving KCS with Service Console & Communities

Strategies for Knowledge Success: Driving KCS with Service Console & Communities

Discover how JDA Software provides a powerful, award-winning self-service experience with Service Cloud Console, Community, and Knowledge-Centered Service (KCS), a set of practices for creating and maintaining knowledge. Join us as JDA shares five lessons learned from executing a self-service strategy aimed at reducing customer effort and increasing agent efficiencies by putting knowledge at the forefront to scale their business operations.
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