Retail: How Gap made Winning with Customer Service Their New Normal
GAP has embarked on a customer engagement transformation leveraging Salesforce to power their Service, Commerce and Marketing initiatives. In this session, GAP will share the importance of personalizing Service across every channel. Hear first hand the incredible partnership between the GAP IT and Business teams that lead to the creation of a Center of Excellence that fueled their technology transformation. See this technology in action with a live demo focused on their Service transformation. Also, GAP will share best practices for leading organizational transformation including mobilizing their entire workforce to embrace these new customer engagement solutions powered by Salesforce.