Service Cloud and Watson Integration: IBM is Transforming Customer Service
Service Cloud and Watson Integration: IBM is Transforming Customer Service
IBM partnered with Salesforce to help bring to life their support transformation with Service Cloud, Customer Communities, and cognitive support with IBM Watson. IBM Support is a global 24x7 team that interacts with large and complex enterprise customers that are running mission-critical applications with IBM's portfolio of products. The current customer support experience involves multiple teams and hand-offs resulting in reduced customer visibility and overall satisfaction. For the support teams it was dealing with multiple back-end systems making it harder to track a customer issue. Join us to learn how the combination of Salesforce Cloud Services with Service Cloud delivered a robust foundation to rapidly roll out an improved case management system that enabled IBM's new support process within a few months.
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