Keynote: Disruptive Growth & Customer Experience Excellence in Communications
The communications industry is facing an accelerated pace of disruption. At the same time, Customer expectations, shaped by new market entrants, are soaring more than ever. To capitalize on these disruptions, service providers must reimagine their customer engagement. They need to become agile and create new business models and services, regain customer trust by delivering effortless customer experiences and monetize the vast amount of data they already have on their customers. Hear how two leading service providers, Telus and Virgin Media, use Salesforce Customer Success Platform for Communications to engage with their customers - consumers, SMBs and Enterprises - in a whole new way.