Customer Service and Personalized Marketing: A Retailer's Sweet Spot to Success

Customer Service and Personalized Marketing: A Retailer's Sweet Spot to Success

Join us to learn how John Lewis and Waitrose are getting rid of out-dated data silos and using shopper data to create a true 360-degree view of their customers that blend into a true omni-channel experience. This customer-centric company looks to provide the next best experience for the shopper every step of their journey.
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