Change Management: Service Transformation at Dell EMC

Change can be tricky.  Program executives, consultants, and implementation teams face these pivotal questions sooner or later: How to do it? When to begin? What to consider? At Dell EMC we mapped out an end-to-end approach right from the start. Here's what we learned undertaking service transformation on an enterprise-scale. Align change management with your roadmap and view it with the same horizon. Be ready to change, pivot and optimize your strategy to conditions as they arise. Track success, not just in numbers, but in the improved processes, team collaboration, and exceptional customer experience that ultimately impacts return on investment. Join us for a journey into change management best practice, and how to do it.