ICMI: 7 Lies We Tell About Our Customers

ICMI: 7 Lies We Tell About Our Customers

It's no secret that emerging channels are changing the inside of the contact center. But how do you optimize and improve customers' support experience through the use of omni-channel mobile, social, and advanced self-service? Join us as ICMI's Justin Robbins shares ICMI's recent emerging channel research and gives you the top six best practices for building the multi-channel contact center from technology, processes, and training. He'll arm you with actionable and relevant tips to bring back to your contact center.
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