Going Beyond MDM for CRM: Getting a True 360 Degree View of Everything

Going Beyond MDM for CRM: Getting a True 360 Degree View of Everything

For over 10 years, master data management has promised a 360 view of your customer - bringing data across multiple sources in the enterprise, combining it with third-party data, and then cleaning and matching all data sets to form a single view. While there have been successes, for most this has been a complex, costly endeavor that doesn't reflect the elegance, ease-of-use and scalability of salesforce cloud applications.

Today a new MDM, known as modern data management, brings data together in the cloud, not only managing customer profiles, but combining a limitless number of entities such as products, price, locations, and relating them all together in powerful hierarchies and affiliations. These new platforms use powerful new big data technologies, similar to those used to power Facebook and LinkedIn applications, which enables them to also combine interactions and transactions, including social data, delivering an all encompassing view for relevant insights and recommended actions.

This session will present use cases of how modern data management has been deployed today across industries, and how companies are standing up solutions with immediate end-user facing business value, in a fraction of the time it takes legacy MDM implementations to even get started.
Watch the latest videos from Salesforce.
Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Watch stories filled with thought leadership, inspiration, and insights from business leaders and our greater community.

Join our ten-part series to hear top CEOs share their stories with host Monica Langley.

Meet today's most innovative marketers.
Hear how Trailblazers in education are ensuring class is in session for all.
Female leaders discuss challenging the status quo and forging a new path forward for everyone.

Discover more videos & live broadcasts on Salesforce LIVE.