How Salesforce Uses the Service Cloud
How Salesforce Uses the Service Cloud
Join Atul Nanda, Chief Support Officer, Paul VanMaanen, VP Tech Support, and Sanjeev Balakrishnan, Sr Director, Customer Experience for a behind-the-scenes look at Salesforce's global support operations. Learn how we use Knowledge, Console, Case Feed, Communities, Live Agent, Wave and other Service Cloud functionality to provide World-Class Customer Service. (Alternatively join us during our second session on Thursday, Sep. 17, 2:00 - 2:40.)
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